✅ Sneakers, clothing and accessories customized with original labels.
🇮🇹 Each product is handmade in Italy
💙 We guarantee you will love ourcreations
UnderG® is a customization service, this special cost therefore includes the original product + the design made by our artists.
Every single one of our products is taken care of and finished in the smallest details by our best artists. As soon as you have one of our products in your hands you will realize how unique it is. We use premium materials to obtain unique and irreproducible results. All our products are proof against any atmospheric agent given the first choice of colors used (Angelus). Find out more about the process of making our custom designs by following us on our Instagram page UnderG® .
The product is designed to be Casual and must not be scratched .
🚛 PROCESSING AND SHIPPING TIMES OF PRODUCTS:
Please note that the customization and processing time of our products can vary from 10 to 30 days . This time is due to the manufacturing process of our custom products and based on the amount of orders over the month.
Already finished products that are directly shipped are excluded from this time frame.
Once the customization process is complete, all our products are shipped by express courier.
Delivery follows the table below:
- Delivery in Italy ( Free ): expected within 48/72 hours from shipment.
- Delivery in Europe: expected in 5-6 days from shipment.
- Delivery to the rest of the World: expected in 7-8 days from shipment.
You can choose to insure your package by paying a supplement at checkout.
For any kind of information you can contact our customer service here .
🖌️ CREATIVE PROCESS:
1) Once you have placed your order, we will process your product.
2) Your order will be assigned to a creator specialized in that specific design and individually handmade product customization will begin.
3) We take quality very seriously, there will be 3-4 inspections throughout the product making process. < br>
4) At the end of the process, a member of the management will carry out a further final inspection before the shoes are placed in their box and then packed in a shipping bag.
< br> 5) Once the product reaches you, all we ask is to take care of it as it is a special customized item and not intended for too intense use.
↩️ RETURNS, EXCHANGES AND REFUNDS:
Given the nature of personalized items and the “Custom” factor, we cannot absolutely accept their return or size exchange. We therefore recommend that you pay close attention to the choice of size and model with the advice to check your size of another pair of Nike, Vans, Adidas shoes etc. that is in your possession as being original shoes they will have the same fit.
It is not possible to cancel an order that has just been placed, as once it has been processed it immediately passes into the hands of our Customizer team who takes care of the realization. Pay close attention to the choice of size and model.
However, the return is applicable in one circumstance only .
Very well made shoes at affordable cost to be custom, the only flaw due to the long waiting times due to the covid-19 emergency and the lack of the house number in the shipment
Despite the slightly longer than expected waiting times the shoes arrived as requested and the staff were always available when I needed assistance.
I bought a pair of Customized Air Force 1 Multicolor LV Drip also requesting further specific modifications to make them even more unique and personalized and the result was absolutely amazing! Excellent quality and what made me even more pleased was the willingness to dialogue and requests combined with excellent service (despite the fact that the moment is far from the best!). Strongly recommended to all those who want something unique and who intend the sneaker as a garment with which to stand out! Really congratulations and thanks again !!
Shipping a bit slow but due to the Christmas period (which I imagine have received a lot of orders) as soon as they are shipped they will send you the tracking to check the position of the shoes.
All perfect shoe performed in the indicated times great site to customize your shoe. Seriousness and professionalism.