1.1 The general conditions of sale published therein govern the sales contract (hereinafter, for the sake of brevity, the "Contract") to users of the Site (hereinafter, for the sake of brevity, the "Buyers" or the "Buyer"), through telematic methods, of the goods (hereinafter, for the sake of brevity, the "Good" or "Goods") displayed on the website undergofficial.com (hereinafter, for the sake of brevity, the "Site"), managed by UnderG Srl - based in Terlizzi, Via Gorizia 86 / A - 70038 Bari, VAT number: 08345200722.
1.2 The General Conditions of Sale published on the Site must be viewed and known by the Buyer before making the purchase of a Good and by sending the purchase order, the Buyer declares to have viewed and accepted them .
1.3 Buyers will also benefit from the protections provided in the event of the conclusion of distance contracts pursuant to Title III, Section II, of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"), as well as all the further protections mandatorily provided for, in favor of the Buyers, by the Consumer Code itself http://www.codicedelconsumo.it/.
1.4 The Sections "Times and Shipping", "Returns and Refunds", "Payment Methods" on the Site must be considered an integral and substantial part of these General Conditions of Sale.
2.1 To proceed with the purchase of the Goods, the Purchaser must send his purchase order and make the payment, following the procedures indicated in the specially dedicated sections.
2.2 In particular, the steps to proceed with the purchase are as follows:
a) the Purchaser will be able to freely access the Site and view the essential characteristics of the Goods displayed, including the price, as well as the images published for the purpose of illustrating the Goods themselves;
b) the Purchaser can select one or more Goods they intend to purchase, placing them in a virtual "cart". The contents of the cart can always be viewed by the Buyer before proceeding with the order; in addition, by accessing the shopping cart, the Buyer will be able to know, before purchasing and paying, any information relating to the purchase of the Goods, including shipping costs and expected delivery times;
c) to make the purchase, the Purchaser must register on the Site, communicating his address email and a password of his choice, which will allow him access to the Site itself;
d) as an alternative to registering on the Site, the Buyer can make the purchase as a guest. In this case, the data requested in order to complete the order will be stored in the UnderG database only for the period of time necessary to process the order and the Buyer will be required to enter the same data at each new order;
e) in order to complete the order, the Purchaser, in the "cart" section, must also enter the shipping address and the data required for payment;
f) the Purchaser will be able to modify the selected Goods and the data entered up to the final forwarding of the order, which must be done by selecting the " Payment " button.
2.3 The Purchaser can pay by credit card, bank transfer or my bank. More detailed information on payment methods is available in the "Payment" section of the Site.
2.4 Upon receipt of the purchase order, UnderG will send an order confirmation receipt to the Buyer's email address containing a summary of the information relating to the purchase and will proceed with the fulfillment of the order.The order will be considered, in any case, accepted and, consequently, the Contract will be considered concluded when the Buyer receives, on his account e-mail, the confirmation of the order p >
2.5 The contract will be archived in pdf and will be sent via the aforementioned email and archived electronically to UnderG.
3.1 UnderG will deliver the Goods to the address communicated by the Buyer in the purchase order, through a specially appointed carrier. More in-depth information on delivery times, costs and locations are available in the "Timing and Shipping" section of the Site.
3.2 UnderG assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the Buyer or to any damage that may have occurred to the Goods after delivery to the carrier as well as to any delays in delivery depending on the carrier itself or on weather conditions, international customs issues or other circumstances beyond the control of UnderG.
3.3 In the event that one or more Goods are not available, UnderG will notify the Customer by sending an email to the email address indicated by the same when registering on the Site. In this case, UnderG will provide to reimburse the Customer, by crediting the payment card or the Buyer's account indicated for the purchase, the price and, where the purchase concerned only the unavailable Good, the shipping costs. If there is the Buyer's consent, UnderG may send an Asset other than the one ordered, of equivalent value.
3.4 In the event that the designers decide to make changes in the production phase and / or not to produce one or more products, as well as in the event that there is a variation or the pre-order product is not delivered by the designer, UnderG will contact the customer to request express approval and proceed with the shipment anyway or cancel the order and make a refund.
3.5 In any case, the unavailability of one or more goods ordered will not constitute grounds for cancellation of the entire order by the Buyer.
3.6 At the time of delivery of the Goods by the carrier responsible for their transport, the Buyer must check in the presence of the carrier:
a) that the packaging used for transport is intact, not damaged or altered, even only in the closing materials;
b) that the quantity and type of goods ordered correspond to what is indicated in the transport document and to what was ordered.
3.7 If the Purchaser finds any anomalies or discrepancies, he must immediately notify the carrier at the time of delivery of the Goods.
3.8 The Purchaser is solely responsible for the truthfulness and accuracy of the information and data provided to UnderG and undertakes to promptly communicate any changes to the data previously disclosed.
4.1 UnderG undertakes to ensure that the description and / or photographic representation of the Goods on the Site is as faithful as possible to the Goods themselves.
However, taking into account that the quality of the images may depend on the IT tools used by the Buyer, it is possible that the Buyer's perception of the description or photographic representation of the Goods does not exactly correspond to the Goods itself, so that the images and videos accompanying the presentation of the Goods must be considered published on the Site for purely descriptive purposes.
4.2 In the event that the delivered Good is ascertained as defective or different from the one ordered, UnderG undertakes to provide the Customer with a legal guarantee of conformity, to be exercised under the conditions and terms set out in Articles 128 et seq. of Legislative Decree no. 206/2005. In particular, the Buyer will have the right to request, alternatively:
a) the delivery of an Goods identical to the one ordered compatibly with stock availability.
b) the delivery of a good of quality and equivalent price compatibly with stock availability.
c) reimbursement of the price of the Goods and shipping costs.
4.3 The guarantee provided for in this article will apply only if the Goods have been handled with due diligence and in compliance with their intended use, as well as upon presentation by the Buyer of the delivery note received and indication of the order number.
4.4 In any case, the guarantee referred to in this article will not apply with reference to defects deriving from normal wear and tear of the goods.
5.1 In compliance with the provisions of the Consumer Code, the Purchaser has the right to withdraw from the Contract, without paying penalties and without the need to specify the reasons, starting from the receipt of the order confirmation sent by UnderG and within the term of fourteen working days from receipt of the Goods.
5.2 If it intends to make use of this right of withdrawal, the Purchaser must, within the aforementioned period of 14 working days from the date of delivery of the Goods, send a specific communication to UnderG.
5.3 In the event of exercising the right of withdrawal, the Purchaser will also be required to return the Asset to UnderG no later than two weeks from the sending of the aforementioned communication.
5.4 More detailed information on the procedure and instructions to follow for exercising the right of withdrawal and related costs are available in the "Returns and Refunds" section of the Site.
5.5 An essential condition for exercising the right of withdrawal will be the substantial integrity of the product to be returned. However, it is sufficient that the asset is returned in a normal state of conservation, as it is kept and possibly handled with the use of normal diligence.
5.6 In particular, the Goods must be returned:
a) properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all accessories and documentation;
b) with the transport document (present in the original packaging), in order to allow UnderG to identify the Purchaser (Order number, name, surname and address);
c) without obvious signs of use, except those compatible with carrying out a normal test of the article. That is, they must not bear any trace of prolonged use (more than a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale.
5.7 The costs of returning the Goods will be borne by the Buyer, as specified in the "Returns and Refunds" section of the Site.
5.8 Following the exercise by the Buyer of the right of withdrawal in accordance with these General Conditions of Sale, UnderG will reimburse the Customer the sums paid by the same, by crediting the payment card or current account indicated for the 'purchase. The refund will be made within 14 days from the date on which the Buyer becomes aware of the exercise of the right of withdrawal.
5.9 In the event of non-compliance by the Purchaser with the conditions set out in art. 5.5 and 5.6, the Seller reserves the right to deduct from the reimbursement of the sums paid by the Buyer an amount corresponding to the decrease in value of the returned Goods, notifying the Buyer accordingly
Following this communication, the Purchaser has the option of regaining, at his own expense, the products in the state in which they were returned to the Seller.
5.10 The right of withdrawal, in any case, cannot be applied with reference to the following Goods:
a) goods that are personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
b) Electronic, IT, cosmetic and perfume goods sealed and opened by the Buyer.
6.1 UnderG undertakes to respect the confidentiality of the personal data collected at the time of registration on the Site and / or those communicated at the time of purchase by the Buyer and to treat them in compliance with the provisions of Legislative Decree . 196/03.
6.2 In this regard, please refer to the detailed information contained in the "Privacy" section.
7.1 UnderG reserves the right to modify these General Conditions of Sale at any time.
7.2 The General Conditions of Sale applicable to the sale of each Asset will be those published on the Site on the date of the order relating to the Asset itself. The Buyer, therefore, must view and accept these General Conditions of Sale before proceeding with each purchase.
7.3 Should any provision of these General Conditions of Sale be considered null or invalid, these General Conditions of Sale will in any case remain valid and effective in the remaining part.
7.4 UnderG's mere tolerance or failure to contest any non-fulfillment by the Purchaser with respect to what is contained in the General Conditions of Sale cannot be interpreted as tacit acceptance of such non-fulfillment, nor as a desire to derogate from what has been agreed between the parties.
8.1 For any communication and / or request for assistance and / or complaint relating to the Goods purchased, the Purchaser may contact UnderG at the addresses indicated in the "Customer Service" section of the Site.
9.1 These General Conditions of Sale are governed by Italian law and, therefore, will be interpreted and carried out in accordance with it.
9.2 In the event of a disservice or dispute between UnderG and one of our users / customers, we guarantee our participation in an attempt of friendly conciliation that the user can promote before RisolviOnline, a independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce , which allows to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way. " p>
The products purchased on this site are sold directly by UnderG S.r.l. - based in Terlizzi, Via Gorizia 86 / A - 70038 Bari, VAT number: 08345200722 (hereinafter, for brevity, "UnderG"). For more information, visit the Legal Area (insert Link). You will find information about orders and shipments, refunds and the return of products purchased on this site also in the "Times and Shipping" and "Returns and Refunds" sections of the Site. Remember that, even after your purchase, you can always contact UnderG through the following "Contacts" (insert link).
You have the right to withdraw from the contract concluded with UnderG, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on this site.To withdraw from the contract, you must send an e-mail to contact @ undergofficialcom to request an authorization number. The written request must contain the order number, the code of the item to be returned and the reason for the return: refund, change of size or color. Once the written request has been received, firstname.lastname@example.org will send a written confirmation with an authorization number. You must write this authorization number on the return form attached to each item and on the outside of the box.
The Right of Withdrawal is exercised correctly if the following conditions are also fully respected: a. The Return Form and the security seal must still be intact and attached to the returned items. They must not be removed or cut in any way. b. Items must not have been worn, washed or altered in any way and must not show any signs of use. The soles of the shoes must be in perfect condition and must not be marked in any way.
c. The items must be returned with all original labels, packaging and other accessories (bags, hangers, clothes bag, etc.) received with the order; And. the returned products must be delivered to the shipper within fourteen (14) days from when you notified UnderG your decision to withdraw from the contract.
The shipping costs for the return of items purchased at full price or discounted at less than 50% are borne by UnderG.
The shipping costs for the return of discounted items over or equal to 50%, are charged to the customer.
Any customs duties are always charged to the customer.
UnderG recommends that all returns be shipped via SDA.
All information on withdrawal is available in the Legal Area - "General Conditions of Sale" (insert link) and in the "Returns and Refunds" section (insert link) of the Site.
The undergofficial.com website is managed by UnderG S.r.l. di Gianvito Colasanto - based in Terlizzi, Via Gorizia 86 / A - 70038 Bari, VAT number: 08345200722.
Access to the Site and related services is intended exclusively for personal use unrelated to any commercial, entrepreneurial and professional activity.
The Site and its contents (by way of example but not limited to: the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, menus, web pages, graphics, colors, patterns, tools, fonts and design of the website), as well as the trademarks and distinctive signs used by UnderG in relation to the sale of goods, are protected by the rules on rights of intellectual and industrial property. Consequently, any kind of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, of the contents of the Site, of the trademarks and distinctive signs used by UnderG that is not expressly authorized by Universal or by any other rights holders.
The trademarks and distinctive signs on the Site that distinguish the products sold on undergofficial.com are the property of their respective owners and are used within the Site for the sole purpose of distinguishing, describing and advertising the goods for sale.
The user is solely responsible for the use of the Site and its contents, as well as solely responsible for the custody and correct use of their personal information, including the credentials that allow access to the Site and any consequences harmful or damage that may derive from incorrect use, loss, theft of such information
Without prejudice to liability for willful misconduct and gross negligence, UnderG assumes no responsibility for the use of the Site and its contents that do not comply with the laws in force by the User, nor for the communication of incorrect information and data, false or relating to third parties, without these having given their consent.
UnderG assumes no responsibility for the malfunctions of the Site or for damage caused to the User by the use of the Site, which are not causally attributable to the same UnderG.
UnderG publishes information on its website in order to provide a service to users, but declines all responsibility for any technical inaccuracies and / or typographical errors. If reported, UnderG will make corrections immediately.
UnderG does not offer any guarantee that the information published on its website complies with the laws of the competent jurisdiction for the user.
The website is a protected site according to international Internet standards, therefore the user's device cannot be affected by viruses while browsing if this is done correctly. However, UnderG declines all responsibility for any problems, damages, viruses or risks that the user may incur during the improper use of the website and declines all responsibility for any malfunctions of the website due to the deactivation of "cookies" in the user's browser.
Users must accept the terms and conditions of this legal notice, and must periodically visit these pages for any updates, changes and corrections.
UnderG reserves the right to make corrections and changes to the website, as well as to modify the terms and conditions of use of the Site when necessary, without notice.
The offer and sale of products on the undergofficial.com website are governed by the conditions set out in the General Conditions of Sale paragraph.
UnderG offers its products for sale and carries out its e-commerce activity exclusively towards end users who are "consumers".
"Consumer" means any natural person who operates on undergofficial.com for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
In consideration of its commercial policy, UnderG reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
In particular, to place orders on the site, Customers must: - be consumers - be at least 18 years old - have the necessary requirements to be able to enter into legally binding contracts - Have a valid POP e-mail address - have a credit card valid: Visa, American Express, MasterCard or a bank account.
On undergofficial.com, only top quality and branded products are offered for sale.
The essential characteristics of the products are presented on undergofficial.com within each product sheet.
UnderG undertakes to ensure that the description and / or photographic representation of the products is as faithful as possible to the products themselves.
However, taking into account the fact that the quality of the images may depend on the IT tools used, it is possible that the perception of the description or photographic representation of the products does not exactly correspond to the products themselves, so that the images and videos accompanying the presentation of the products must be considered published for purely descriptive purposes
The published prices and final invoices will be in Euros (EUR) for all countries in the world except for Great Britain and the United States of America. For these countries, Pounds (GBP) and Dollars (USD) respectively will be used.
To help customers approximate euro values in the local currency, the website has a currency converter function. Final credit card amounts may vary based on currency fluctuations and bank charges.
UnderG invites customers to contact their bank to find out the value of the price conversion and bank fees related to the transaction.
Credit cards will be charged in Euros, and therefore, due to variable exchange rates, the final price will be calculated and charged to your credit card with the exchange rate applicable on the day of the transaction.
Customers who have received a promotional code via newsletter, through social networks or on compliant promotional websites can enter the code during the purchase order or in the checkout. Each code has a start and end validity date that limits its use and cannot be extended.
UnderG reserves the right to refuse an order in the event that Global Collect does not receive approval from the customer's bank. Once an order of available products has been placed, no changes can be made to that order. Orders placed separately will be shipped separately. UnderG reserves the right to delay a shipment if the order cannot be shipped for reasons beyond UnderG's control. Please note that there may be shipping delays during promotions and sales. UnderG reserves the right to refuse to process an order and / or service at any time.
Cookies are small text strings that the sites visited by the user send to their terminal (usually the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user. While browsing a site, the user can also receive cookies on his terminal that are sent from different sites or web servers (so-called "third parties"), on which some elements may reside (such as, for example, images, maps, sounds, specific links to pages of other domains) present on the site that the same is visiting.
Technical cookies are those used for the sole purpose of "carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or by the user to provide this service "(see Article 122, paragraph 1, of the Privacy Code).
They are not used for other purposes and can be divided into navigation or session cookies, which guarantee normal navigation and use of the website (allowing, for example, to make a purchase or authenticate to access restricted areas) ; analytics cookies, similar to technical cookies when used directly by the site manager to collect information, in aggregate form, on the number of users and how they visit the site; functionality cookies, which allow the user to browse according to a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided
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Profiling cookies are designed to create user profiles and are used in order to send advertising messages in line with the preferences expressed by the user while surfing the net.
UnderG uses the following profiling cookies: Scarab.visitor
Third-party cookies derive from advertisements from other sites, such as pop-ups or advertising banners, on the website displayed. They can be used to record the use of the website for marketing purposes. Third party cookies are usually used for profiling purposes.
In particular, while you browse our site, these cookies are used to show you products that may interest you or similar to those you have looked at previously, based on your browsing history. The use of these cookies does not normally imply the processing of personal data, but it can allow connection to your computer or other devices and trace the saved data: these cookies connect to the browser installed on your computer or on other devices used during the navigation on our site.
UnderG uses the following third-party cookies: Google AD Words, DoubleClick, Adroll, Polyvore, Commission Junction, Facebook
Most browsers are configured to accept cookies.However, most browsers allow you to control and even disable cookies through the browser settings. We remind you, however, that disabling navigation or functional cookies can cause the site to malfunction and / or limit the service we offer.